FAQs
Find answers to common questions and get the most out of Customer Photo Uploader on your store.
Why do I need customer photos in my Shopify store?
Customer photos build trust and authenticity. When shoppers see real people using your products, it works as social proof, increases confidence in your brand, and helps boost conversions. User-generated photos also make your store more engaging and relatable.
For what businesses is Customer Photo Uploader a good fit?
The app is a great fit for any store selling physical products where visual context helps sales. It's especially powerful for industries like fashion & apparel, home decor, beauty & cosmetics, jewelry, fitness gear, children's products, and pet supplies, where seeing items in a real-world setting helps customers make a buying decision.
How to start with the Shopify Customer Photo Uploader app?
Getting started is simple:
Install the app from the Shopify App Store.
Enable the Customer Photo Uploader in your Theme.
Customize the look of the widget to match your store design.
Upload your first photo or receive it from your customer.
Approve and showcase the best photos on your product pages, galleries, or testimonials section.
Do I have control over which customer photos are displayed?
Yes, absolutely. This is a key feature. All submitted photos land in a moderation dashboard on a Photos page within the app. You can review, approve, or reject any photo before it ever becomes visible on your live site, ensuring you maintain complete control over your brand's image.
How do I get charged for the Customer Photo Uploader app?
We offer different subscription options that could be monthly or yearly, and various plans depending on your business scale and needs. All the subscription payments are going through Shopify and are being deducted according to its policy.
Is my data secured within the Customer Photo Uploader app?
We are deeply committed to the security and privacy of our merchants' data. The Customer Photo Uploader is fully GDPR compliant and can readily support our clients with data subjects' requests.
Can I use the Customer Photo Uploader app to run photo contests?
Yes, the app is an excellent tool for collecting entries for a photo contest. You can place the upload widget on any dedicated contest page and use it to gather photos, customer emails, and descriptions for each submission.
However, please note that while the app is perfect for collecting submissions, it does not currently have a dedicated feature to automatically display contest results or announce winners in a special format. We are planning to add advanced contest management and display features in future versions.
Will this app slow down my website's loading speed?
No. We take site performance very seriously. The app's code is lightweight and optimized to run asynchronously, meaning it won't impact your page load times. All images are optimized and served through a fast Content Delivery Network (CDN) to ensure a speedy experience for your customers.
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