# UGC Photo Galleries for Shopify
Add social proof to your Shopify store with the Customer Photo Uploader app. Collect, moderate, and showcase UGC photos from your customers.
Customer Photo Uploader Shopify app
Add social proof with UGC for your Shopify store. Let your customers share their experiences and upload photos of your products.
#### **Enhance Conversion Rates**
Help shoppers visualize your products in real-world settings to encourage more confident purchases.
#### **Build Deeper Trust**
Offer powerful social proof with genuine customer photos that demonstrate brand transparency and build credibility.
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#### **Generate Authentic Content**
Create a trustworthy library of User-Generated Content (UGC) for your product pages.
#### **Clarify Expectations & Reduce Returns**
Answer customer questions about fit and use visually, leading to happier customers and fewer returns.
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Set up your customer gallery in 3 simple steps
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#### Install
Then enable the app in your live theme and turn on the widget in the store.
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#### Customize
Match your brand by customizing the gallery's widget layout and text.
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#### Receive
All set! Now, receive the client’s photo feedback, and only the decision of displaying it or not remains for you.
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Why Use Customer Photo Uploader on your Shopify Store?
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#### 1. **Show only relevant customer photos and hide irrelevant ones in the widget.**
#### 2. **Get customer contacts to reward with discounts for photo submissions.**
#### 3. **Set up easily with a no-code solution. Install and launch in minutes.**
#### 4. **Upload the photos shared by customers on your Social Media to make them visible on the Store as well.**
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# App overview
A complete overview of the Customer Photo Uploader Shopify app: Dashboard, Photos, Product and Custom Galleries, Plans, and Settings explained.
This guide provides a complete overview of the Customer Photo Uploader app, from installation to managing your first customer photos. By following the [**link to the installation guide**](/user-manual/getting-started/installation-instructions), you can quickly integrate photo upload capabilities into your Shopify store via the Customer Photo Uploader application and begin collecting valuable user-generated content (UGC).
This overview covers the main sections of the app:
### [Dashboard ](/user-manual/app-pages/dashboard)
Your central command center. The **Dashboard** gives you an at-a-glance view of your UGC performance. You can monitor your most recent submissions, the statuses of the uploaded photos, and redact them as well. It also features a Help block, where you can choose the most convenient way of getting assistance - via the Help Center or by reaching the Support team directly.
***
### [Photos ](/user-manual/app-pages/photos)
Your central content library. The **Photos** page is where every image submitted by your customers is stored. This is your primary hub for content management, allowing you to moderate new submissions with one-click approval, assign photos to relevant galleries, link your products to the photos, and manage your entire UGC collection before it's displayed on your site.
***
### [Product Galleries ](/user-manual/app-pages/product-galleries)
The **Product Galleries** section is used to configure the display of customer photos on individual product pages. Users can manage the content of each gallery, assign a photo from one gallery to a few others, reject, approve, remove from the gallery, or delete the photos completely.
***
### [Custom Galleries ](/user-manual/app-pages/custom-galleries)
The **Custom Galleries** feature enables the creation of standalone photo galleries for use on various pages of the website, such as the homepage or dedicated landing pages. Users can select specific images from the main photo library to assemble curated collections. Each custom gallery can then be embedded into the desired location on the Shopify store.
***
### [Pricing](/user-manual/app-pages/plans)
The **Pricing** page provides an overview of your current plan and available subscription options. You can compare features across all plans and choose the best fit for your store.
***
### [Settings ](/user-manual/app-pages/settings)
The **Settings** page brings together all the app configuration options. Here you can edit and translate the customer-facing texts of the upload widget, manage email notifications, control content moderation (including automatic photo approval, the Shoppable tab, and the default photo sorting order), set up integrations, and enable the Legacy theme mode for older themes.
### Learn more before you start
# FAQs
Find answers to common questions and get the most out of Customer Photo Uploader on your store.
Why do I need customer photos in my Shopify store?
Customer photos build trust and authenticity. When shoppers see real people using your products, it works as social proof, increases confidence in your brand, and helps boost conversions. User-generated photos also make your store more engaging and relatable.
For what businesses is Customer Photo Uploader a good fit?
The app is a great fit for any store selling physical products where visual context helps sales. It's especially powerful for industries like **fashion & apparel, home decor, beauty & cosmetics, jewelry, fitness gear, children's products, and pet supplies**, where seeing items in a real-world setting helps customers make a buying decision.
How to start with the Shopify Customer Photo Uploader app?
Getting started is simple:
* Install the app from the [Shopify App Store.](https://apps.shopify.com/customer-photo-uploader)
* Enable the Customer Photo Uploader in your Theme.
* Customize the look of the widget to match your store design.
* Upload your first photo or receive it from your customer.
* Approve and showcase the best photos on your product pages, galleries, or testimonials section.
[More about the installation process, you can find here.](https://app.gitbook.com/o/jDrGly5oBnzLoU810gsv/s/ovhRTPVfyGDO7Ql07QPK/~/changes/10/getting-started/installation-instructions)
Do I have control over which customer photos are displayed?
Yes, absolutely. This is a key feature. All submitted photos land in a moderation dashboard on a Photos page within the app. You can review, approve, or reject any photo before it ever becomes visible on your live site, ensuring you maintain complete control over your brand's image.
How do I get charged for the Customer Photo Uploader app?
We offer different subscription options that could be monthly or yearly, and various plans depending on your business scale and needs. All the subscription payments are going through Shopify and are being deducted according to its policy.
Is my data secured within the Customer Photo Uploader app?
We are deeply committed to the security and privacy of our merchants' data. The Customer Photo Uploader is fully GDPR compliant and can readily support our clients with data subjects' requests.
Can I use the Customer Photo Uploader app to run photo contests?
Yes, the app is an excellent tool for **collecting entries** for a photo contest. You can place the upload widget on any dedicated contest page and use it to gather photos, customer emails, and descriptions for each submission.
However, please note that while the app is perfect for collecting submissions, it does not currently have a dedicated feature to automatically display contest results or announce winners in a special format. We are planning to add advanced contest management and display features in future versions.
Will this app slow down my website's loading speed?
No. We take site performance very seriously. The app's code is lightweight and optimized to run asynchronously, meaning it won't impact your page load times. All images are optimized and served through a fast Content Delivery Network (CDN) to ensure a speedy experience for your customers.
Can I link my products to customer photos?
Yes. With the Shoppable Gallery feature, you can link up to 4 of your store's products to each customer photo on the Photos page. When a shopper opens the photo in the gallery, the linked products appear next to it as cards with a "View Product" button, so they can easily navigate to the products featured in the photo. The feature is available on all Customer Photo Uploader plans.
Can I change the order of photos in my galleries?
Yes. You can set the default sorting order (Newest first or Oldest first) for all your galleries on the [Settings page, Content Moderation tab](/user-manual/app-pages/settings/content-moderation#photo-sorting-order). You can also override this order for any specific gallery, including arranging the photos manually in your own custom order.
# Migration guide
How to migrate to Customer Photo Uploader 2.0: one required installation step to keep your photo galleries live on your Shopify store.
Hello and welcome! This article is for our valued long-time users who have been with us since the first version of **Customer Photo Uploader**. We’re excited to share that our app has moved to a new and improved **version 2.0**! The updated version brings even more customization options for your photo galleries and a smoother user experience.
We understand that any change may feel inconvenient, but we’ve done everything possible to make this migration simple and quick. And as always, if you need any help along the way, our Support Team is here for you and will gladly answer any questions.
***
#### What do you need to do?
To continue using the app and displaying your customer photo galleries on your store, please complete **Step 1** of the installation process described here: [**Installation Instructions**.](/user-manual/getting-started/installation-instructions)
In version 2.0, the widget is integrated differently into your storefront, so this step is **required** to keep the app working.
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In case you encounter the **"Liquid templates don't support sections and blocks"** error, please contact our Support Team at , and we'll gladly assist you further.
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#### About Step 2 of the installation instructions
You can safely **skip Step 2**, since you have already uploaded photos to your account. However, if you’d like to explore the new interface and features, feel free to upload a test photo and try approving or rejecting it.
***
We truly hope you enjoy the new version and find even more value in what it brings. And we’ll continue improving the app to help you build powerful customer engagement with authentic photo galleries.
Sincerely yours,\
**The Customer Photo Uploader Team**
# Installation instructions
Install Customer Photo Uploader in 2 steps: add the app block to your Shopify theme and upload your first customer photos. No coding needed.
## Installation instructions
The setup process for the Customer Photo Uploader application in your Shopify store is divided into 2 main steps:
1. Adding the App Theme Block to your Theme
2. Uploading your first photos
Let’s discover more about each of those to make the application installation process clear.
### Adding the App Theme Block to your Theme
{% hint style="info" %}
On the first installation step, to add only one gallery - either Product or Customer will be enough. However, you can add both of them to review the value from different gallery types in a few clicks.
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#### Adding the Product Gallery Block
To add the Product Gallery application block to your theme:
1. Ensure the “Product Gallery” option is selected.
2. Utilize the “Add Your First Gallery” button.
3. After you’re redirected to your Theme editor, in the Product Default Template, you’ll see the Product Gallery added in the Apps section.
4. Save the changes in your Theme.
{% hint style="info" %}
Here, you can also proceed with setting up this gallery. Click on it, and you’ll see a menu with multiple configuration options. You can get back to the gallery appearance editing anytime you want. Read more about [customizing the gallery](/user-manual/app-pages/photos#assign-the-photo-to-the-gallery).
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#### Adding the Custom Gallery Block
To add the Custom Gallery application block to your theme:
1. Select the “Custom gallery” option.
2. Utilize the “Add Your First Gallery” button.
3. After you’re redirected to your Theme editor, on the Home page, you’ll see the Custom Gallery added in the Apps section.
4. You can also delete the Custom Gallery from the Home page and add it to any other page of your store.
5. Save the changes in your Theme.
{% hint style="info" %}
Here, you can also proceed with setting up this gallery. Click on it, and you’ll see a menu with multiple configuration options. You can get back to the gallery appearance editing anytime you want. Read more about [customizing the gallery.](/user-manual/app-pages/product-galleries)
{% endhint %}
That’s it! The first step of installation is finalized. You can get back to the Customer Photo Uploader dashboard, refresh Theme App Block Status, and see that one of your galleries or both of them are active.
### Uploading your first photos
After you have enabled the Customer Photo Uploader application in your Theme, try uploading your first photo. To do that, follow these simple instructions:
1. Click the “Upload New Photo” button.
2. In the window that opens, choose which gallery you’d like to have it added.
3. Define the status
1. Approved - for an image that you’d like to display on your Shopify store right away.
2. Pending - for an image that is under consideration, later the status can be changed to Approved or Rejected.
4. Select a photo from your device and upload it.
After the successful upload of your first photo, the setup process is finalized. For further adjustments, you can navigate the Theme editor in your Shopify Admin and other pages in the Customer Photo Uploader app.
# Gallery widget configuration
Customize your photo gallery widget: layout (Slider, Grid, Masonry), titles and texts, slider navigation, and the customer upload form settings.
After adding the Gallery to your Apps section in the Theme Template, you can edit it and adjust it to the design of your website. There is a list of fields and appearances that can be changed.
**Exact gallery you’d like to add on a specific page**
* In case you’re adding a Gallery to a Product Template, you can select if you want to have a general gallery appearance on each product in the template, or customize the fields of a specific product separately.
* In case you’re adding a Custom Gallery to a specific page, you can change the page on which this gallery will appear.
**Demo mode**
{% hint style="info" %}
Allows you to review how your gallery will look on a store’s website once it’s filled with photos. We’re providing you with test pictures, but in the theme editor only.
{% endhint %}
**Custom widget width (px)**
{% hint style="info" %}
You can define the widget width by yourself, or leave a 0 value so the gallery will adapt to the width of your site's container.
{% endhint %}
{% tabs %}
{% tab title="Header" %}
Here you can configure the texts of your gallery. It can be customized for the situation, when there are already some photos in the gallery, or when it’s empty. Review the list of fields that could be edited:
* **Title**
* **Title for empty gallery**
{% hint style="info" %}
If you don’t need a title on your gallery, you can put the toggle into the **OFF** position.
{% endhint %}
* **Subtitle**
* **Subtitle for empty gallery**
{% hint style="info" %}
If you don’t need a subtitle on your gallery, you can put the toggle into the **OFF** position.
{% endhint %}
* **Button CSS class**
{% hint style="info" %}
To ensure a consistent design, you might want to use the same CSS classes for our 'Upload' button as your theme uses.
{% endhint %}
{% endtab %}
{% tab title="Layout settings" %}
This settings block allows you to customize the appearance of the gallery when there are already some photos in it. You can also manage the number of slides for each of the device types.
Review the list of fields that could be edited here:
* **Show gallery**
{% hint style="info" %}
In case you don’t require a specific gallery on your Store anymore, you can always disable it.
{% endhint %}
* **Layout**\
This setting offers you 3 options - **Slider,** **Grid,** and **Masonry** mode.
* **Grid:** You can depict your photos in a gallery all at once, which means your page will look longer, depending on the number of photos in your gallery.
* **Slider:** The gallery will always have the same size on your page, as the photos can be seen via pages by turning them via a slider.
* **Masonry:** Your photos will be arranged in an organic, mosaic-like layout that optimizes space by placing images of different sizes together without gaps, giving your page a dynamic and modern look.
* **Images per row to show on**
* desktop
* mobile
* **Number of rows on**
* desktop
* mobile
* **Enable lightbox gallery**
{% hint style="info" %}
Allows your customers to review the photo in a full-screen mode and move to another with a slider.
{% endhint %}
* **Show photo description**
{% hint style="info" %}
Allows your customers to see the description of the image that you or other customers left about your products or store.
{% endhint %}
* **Shoppable gallery**
* right
* bottom
{% hint style="info" %}
Choose the position of the product cards linked to your photos inside the lightbox, or disable them for this widget. By default, the Shoppable gallery is displayed on the right side. On mobile devices, the cards always appear at the bottom for better usability. Your customers will see each linked product as a card with the "View Product" button and can temporarily hide the cards using the tag icon.
{% endhint %}
{% endtab %}
{% tab title="Slider settings" %}
Configure the appearance and functioning of the slider on your gallery with the following settings:
* **Navigation arrows**
{% hint style="info" %}
The setup options include disabling the arrows completely or enabling them only on a particular device type.
{% endhint %}
* **Arrows position**
* Inner
* Outer
* **Navigation dots**
{% hint style="info" %}
Can be disabled completely or enabled only on a particular device type.
{% endhint %}
{% endtab %}
{% tab title="Upload form settings" %}
This block is responsible for the pop-up form that the customer sees when uploading the photo to the gallery. Depending on your store’s policy and needs, adjust the settings.
By default, the Uploading of photos by your customers to the Gallery is allowed, but in case you don’t want it, there is a possibility to **disable the “Upload” button.**
Other configuration options include:
* Email request
* Enabled
* Disabled
* Enabled and Required
* Description request
* Enabled
* Disabled
* Enabled and Required
* Enable policy agreement checkbox
{% hint style="info" %}
To add the link to your Privacy Policy in the text near the checkbox, you need to add a standard HTML link tag (e.g., `link text`) in the consent text field (e.g., "I agree with the Privacy Policy") in the Settings page, Edit / Translate texts tab. The app will automatically open this link in a new tab for your customers.
{% endhint %}
{% endtab %}
{% endtabs %}
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# Dashboard
The Dashboard is the main page of the app: track setup progress, theme app block status, recently uploaded photos, and contact support.
The Dashboard is the main page of the app. Here you can review the [progress of the app’s installation](#setup-guide), [Theme App Embed Block Status](#theme-app-block-status)***,*** [Recently uploaded photos](#recent-uploaded), and [contact the Support team](#need-help).
The page is divided into several sections, each with a specific purpose.
### Upload Photo
The **“Upload Photo”** button allows you to quickly add images to your Custom Galleries. This is especially useful if you want to include photos shared by your clients on social media or other sales platforms.
[Read more about this button here.](/user-manual/app-pages/photos#upload-photo)
### Setup Guide
Use this section to monitor the installation and configuration progress of the Сustomer Photo Uploader app:
* Progress bar – displays the overall setup completion status.
* Step-by-step details – expand each step to view additional information.
*Note:* If any step requires your action, the progress bar will highlight it, and the checkbox next to that step will remain unchecked.
A guide on the application setup can be found on the [Installation Instructions page](/user-manual/getting-started/installation-instructions).
### Main Theme App Block Status
This section of the dashboard displays the overall integration status of the Customer Photo Uploader app for your store. It allows you to instantly see whether the Theme App Block for the Customer Photo Uploader app is enabled across all your themes or the necessary ones.
It is divided into 2 blocks, indicating the status of enabling Product Galleries and Customer Galleries in your current Theme.
Possible statuses include:
* **Enabled** – the Theme App Block is enabled in the main theme.
* **Disabled** – the Theme App Block is disabled in the main theme.
Tools in this section:
* **Refresh status** – update the displayed statuses to the latest information.
* **View Theme list** – view the detailed statuses for each theme.
* **Activate/Deactivate -** redirect to Customize mode of your theme to turn on or turn off the gallery.
#### All available themes statuses
By utilizing the View Theme List button, you can review the status of your Custom and Product Galleries on each of the available themes that you have on your store.
Tools in this section:
* **Go to customize** – quickly open a Customize mode of a specific theme.
### Recently uploaded
In this section, you can review and manage all the recently uploaded photos, both by your customers and from your side. On the Dashboard page, you can add new photos to your Custom Galleries by using the Upload Photo button at the beginning of the page or in the block here if that’s your first photos uploaded to the app.
In terms of photo management, you can execute the following processes:
* **Assign the photo** to a specific gallery and choose on which product pages it will be displayed.
* Decide whether the photo will be shown on your store’s website by **rejecting or approving** it. You can also define this by editing the pictures in bulk.
* Edit the **Photo Alt/Title** and the **File name**.
* Manage the image's **Description** and the **Email** fields.
* **View and edit** the photos in Files.
* **Delete** the photos.
Read more about the photo management in the Customer Photo Uploader app [on this page.](/user-manual/app-pages/photos)
### Need help?
Here, you can choose the most convenient option for you to receive assistance with the Customer Photo Uploader. We care about our clients, so there are 2 variants:
* **Help Center & Documentation** - review the detailed instructions, read the FAQ, and find the answers to your questions without outreach.
* **Contact Support** - get help from our Support Team, which is always happy to hear from you.
### FAQs about Dashboard page: What file formats and sizes are supported?
The app supports standard image formats such as PNG, JPG, JPEG, GIF, WEBP, HEIC. Maximum file size: 10Mb. Make sure your files do not exceed the maximum upload size limit specified. If a file is too large or in an unsupported format, the upload will fail.
How do I assign a photo to a specific gallery in Customer Photo Uploader?
When uploading a photo, select the desired gallery from the dropdown menu in the upload window. If needed, you can also reassign a photo to another gallery later via the [Recently Uploaded section](/user-manual/app-pages/dashboard#recent-uploaded) on the Dashboard page or on the [Photos page](/user-manual/app-pages/photos).
How do I upload photos to my Custom Galleries?
Click the **Upload Photo** button at the beginning of the Dashboard page, or in the Recent Upload block if there were no photos uploaded yet, select the pictures you want to upload, choose the gallery, set its status (Approved or Pending), and confirm the upload.
What’s the difference between Approved and Pending photo statuses?
* **Approved:** The photo will appear on your store’s product pages and galleries.
* **Pending:** The photo is uploaded but not yet visible to customers. You can review and approve it later, or reject it if it’s no longer relevant.
# Photos
This page is dedicated to the management of all the photos that have been uploaded to the app. You can upload, approve or reject, delete them, etc.
### Upload Photo
Click **“Upload Photo”** to easily add images to the Custom Galleries, including any photos your clients post on social media or other selling platforms.
While uploading the photo or photos, you can:
* Choose which gallery it will be added to.
* Grant the respective status - Approved or Pending.
After the upload of the photos, you’ll get a window at the bottom right corner of the screen, where you’ll be able to review the upload status of each photo. There might be:
* Uploading - meaning it’s still in process.
* Uploaded - successfully added.
* Failed - the file size or format is not supported by the app, so the photo is not added.
### Structure of the Photos page
For your convenience, the photos on the page are broken into views by status for easier navigation. The list of views:
* All
* Pending
* Approved
* Rejected
### Editing the Photos
After adding the photo to the Customer Photo Uploader application, either by you or your customer, there are several different editing and managing actions that can be taken.
#### Change the status of the photo
The photo can have the following statuses:
* **Processing.** The photo is being uploaded to the application.
* This is an automatic and temporary status.
* **Pending.** The picture should be reviewed and set up with either Rejected or Approved status. Until then, it’s not visible on the website.
* This status can be chosen during the upload of the photo by the store owner or after the customer has added the photo.
* **Rejected**. The photo has been decided not to be reflected on the store’s website.
* To reject the photo, you can use the Reject button near the specific picture, or reject several photos at once by using bulk editing.
* **Approved**. The image will appear in the set gallery or on the product page on the store’s website.
* To reject the photo, you can use the Approve button near the specific picture, or approve several photos at once by using bulk editing.
#### Assign the photo to the gallery
To add the uploaded picture to a specific gallery - customer or product, utilize the **Manage galleries** button.
After clicking the button, the window with the following fields opens:
1. In the first field, you can choose which Custom Galleries you’d like to reflect the photo in. All the Custom Galleries chosen for a picture are shown in the top left corner.
2. The second field stands for the Product Galleries that could be chosen for the specific picture as well.
{% hint style="info" %}
The number of available Custom and Product Galleries of choice for an image depends on your Customer Photo Uploader subscription plan.
{% endhint %}
#### SEO image data editing
It’s also possible to change the SEO data - Photo Alt and Title of the image that was uploaded, and edit the name of its file. You can do that by simply editing the respective fields in the specific photo section.
{% hint style="info" %}
We highly recommend filling your Photo Alt/Title field with the image-related description to improve your SEO results.
{% endhint %}
#### Link products to the photo (Shoppable)
The **Shoppable** tab allows you to link your store's products directly to the photos, turning your galleries into a shoppable experience for your customers.
To link the products, switch the data view above the photo list to **Shoppable** and click the **Link products** button near the specific photo. In the native Shopify selection window, you can choose up to 4 products per photo.
All the linked products are displayed near the photo as cards with a counter (e.g., 1/4). To remove a product, click the "x" on its card; to add more, use the **Link product** button.
On your storefront, the linked products appear inside the lightbox when a customer opens the photo, each with a "View Product" button leading to the product page. You can configure the position of the Shoppable gallery in your [Theme editor settings](https://docs.customer-photo-uploader.app/user-manual/getting-started/gallery-widget-configuration).
{% hint style="info" %}
The visibility of the Shoppable tab in your admin is managed on the [Settings page, Content Moderation tab](https://docs.customer-photo-uploader.app/user-manual/app-pages/settings/content-moderation).
{% endhint %}
#### Manage the image description and utilize the customer's email
After enabling the Upload data settings toggle on the Settings page, Content Moderation tab, you'll see the option to switch between different data options for each image. Read more about enabling this setting [here](/user-manual/app-pages/settings/content-moderation#upload-data-settings).
**Upload Data** includes the fields of Description and Email, with the empty space or the information filled in by your client.
You're always able to change the Description field of the image, or upload your text to the added image to make it work for your brand.
Additionally, you can utilize the customers' emails for the marketing campaigns and extension of the returning purchases. If you need any assistance to set this up with the Shopify Flow, please read [this article](/user-manual/app-pages/settings/integration) or contact us at .
To make the info from the Description field visible for your customers during review of the photo in the gallery on your store, please turn on the toggle for the "**Show photo description"** setting in the widget, as mentioned [here.](/user-manual/getting-started/gallery-widget-configuration#layout-settings)
#### Delete the photo
To delete the photo, you can choose any of the following options:
1. Bulk editing by using the checkboxes near each image.
2. One photo deletion, for which you open the ellipsis ( … ) sign.
### View the photo in Files
Additionally, you can review your approved photos in the Files in your Shopify Admin.
However, please be aware that if you edit the image directly in your Shopify Files section, the changes will be reflected on your website, but they will not be reflected inside the Customer Photo Uploader app. The app will continue to display the original, unedited version.
### FAQ about Photos page: Can I upload multiple photos at once?
Yes. When clicking the **Upload Photo** button, you can select and upload several images at the same time. Each photo will have its own upload status displayed in the bottom-right corner of the screen.\
\
However, your customers can only submit one photo per upload.
How many products can I link to a single photo?
You can link up to 4 products to each photo via the Shoppable tab. This limit keeps the lightbox clean and easy to navigate for your customers.
# Product galleries
This page is designed to easily configure the status of the uploaded photos to each of your products' pages and manage the list of photos.
### Page overview
On the Product Galleries page, there is a possibility to execute the following processes:
* Review Theme App Block Status.
* Search in the products list by using the Search bar.
* Sort the products in ascending and descending order by their name or by the status of the photo.
* Review the number of Pending, Approved, and Rejected photos by each product.
* Preview the Product Gallery on your Online Store.
### Main Theme App Block Status
This section allows you to see whether the Product Galleries are enabled or disabled on your Theme.
In case the Product Galleries are enabled, there is an option to review which exact templates they are added to.
Via the “Add to another template” feature, you can easily select from the drop-down list the needed template and add the gallery to more templates.
### Editing the Product Gallery
To edit the specific Product Gallery, you need to navigate to the respective product that you’d like to edit.
After clicking on a product, you’ll be redirected to the page with the advanced functions.
On this page, you can review the photos assigned to a specific Product Gallery by each of the statuses:
* All
* Pending
* Approved
* Rejected
#### Sort the photos in the gallery
To change the order in which the photos are displayed in this gallery, click the sorting icon in the top right corner of the photo list:
Then choose one of the sorting options:
* **Newest first** — the most recently added photos appear first.
* **Oldest first** — the earliest added photos appear first.
* **Manual** — arrange the photos in your own custom order.
* **Global** — follows the default sorting order from the [Settings page, Content Moderation tab](https://docs.customer-photo-uploader.app/user-manual/app-pages/settings/content-moderation); the current global value is shown in brackets (e.g., "Global (newest)").
The selected order defines how the approved photos appear in this gallery on your store as well.
#### Upload photo
This button on the Product Galleries page is utilized in the same way as on the Photos page. [Read more about it here.](/user-manual/app-pages/photos#upload-photo)
However, there are a few differences:
* On the Product Galleries page, you can not only upload new photos, but also add the photos that have already been uploaded to the Customer Photo Uploader app. To do this, use the **Choose from existing** button.\
\
Also, you can review this product’s page in your Admin or in the Store by using the respective buttons.\
* By using the Upload photo button on the Product Galleries page, you can only upload it to a specific Product Gallery.
{% hint style="info" %}
In case you uploaded the photo to one Product’s Gallery and would like to add it also to another product, use the Choose from existing button on the second Product’s Gallery page or via the [Manage galleries](/user-manual/app-pages/photos#assign-the-photo-to-the-gallery) button on the Photos page.
{% endhint %}
#### Change the status of the photo
In the Customer Photo Uploader application, the photo can have the following statuses:
* Processing
* Pending
* Rejected
* Approved
[Learn more information on each status and how to change them on this page. ](/user-manual/app-pages/photos#change-the-status-of-the-photo)
#### Assign the photo to the gallery
With the **Manage galleries** button, you can configure the assignment of a specific photo to any of your Custom or Product Galleries.
After choosing in each of the fields the necessary galleries, you’ll see:
* On the top left corner - the page on which the gallery photo will be shown.
* Under the Product Galleries field - products, on which pages the photo will appear.\
{% hint style="info" %}
The number of available Custom and Product Galleries of choice for an image depends on your Customer Photo Uploader subscription plan.
{% endhint %}
Additionally, on the page dedicated to a specific Product’s Gallery in the Customer Photo Uploader, you can perform [SEO image data editing](/user-manual/app-pages/photos#rename-the-photos-title-and-the-files-name), [link products to the photo (Shoppable)](https://docs.customer-photo-uploader.app/user-manual/app-pages/photos), [manage the image description, utilize the customer's email](/user-manual/app-pages/photos#delete-the-photo), [delete the photo](/user-manual/app-pages/photos#delete-the-photo)***,*** and [view the photo in Files](/user-manual/app-pages/photos#view-the-photo-in-files).
The advanced feature for the photo management that you can use on a Product Gallery page is the option of removing a particular photo from the Product Gallery. However, it’ll not be deleted completely. You’ll be able to add it to another Product or Custom Gallery via the Photos page.
### FAQs about Product Galleries page How do I edit a specific Product Gallery in Customer Photo Uploader?
Go to the Product Galleries page and select the product you want to edit. You’ll be redirected to that product’s gallery page, where you can review, upload, reassign, approve, reject, or remove photos. [Read more details here.](https://app.gitbook.com/o/jDrGly5oBnzLoU810gsv/s/ovhRTPVfyGDO7Ql07QPK/~/changes/7/app-pages/product-galleries#editing-the-product-gallery)
What is the difference between uploading photos here and on the Photos page?
On the Photos page, you upload photos to the Customer Photo Uploader app library, making them available for use across multiple products and galleries. Also, while uploading, you can only choose the Custom Gallery to add the photo right away. Still, you’ll be able to assign the photo to a Product Gallery later.
On the Product Galleries page, you can upload photos directly to a specific product’s gallery or add existing photos from the library using the Choose from existing option, but to add the picture to the Custom Gallery, you’ll need to do that via the Manage galleries button.
Can I add the same photo to multiple Product Galleries?
Yes. If you want the same photo to appear on more than one product, you can use the Choose from existing button in another Product Gallery or assign it via the Manage galleries option on the Photos page. However, remember that there are limitations for each plan.
How do I delete a photo from a Product Gallery?
Open the product’s gallery, find the photo you want to remove, and select the **Remove from this gallery** option. This way, the picture will be erased from a specific product’s gallery, but you’ll be able to add it to any other or to the Customer Gallery later via the Photos page.
To delete the photo completely from the Customer Photo Uploader app, use the Delete button on any of the pages in the application.
# Custom galleries
Create standalone photo galleries for any page of your Shopify store: homepage, landing or promo pages. Manage, hide, and fill them with UGC photos.
The page is dedicated to managing Custom Galleries, meaning those that are not linked to a specific product**.** You can create a gallery for any page (for example, *“Home Page Gallery”*, *“Summer Promo”*, etc.) and fill it with photos.
### Page overview
This page provides a complete overview of your Custom Galleries. You can review some info about your galleries or configure the display of those on the page. The exact functions include:
* Sort the galleries in ascending and descending order by their name or by the status of the photo.
* Review the number of Pending, Approved, and Rejected photos by each gallery.
* Review the status of each gallery.
To create the gallery, utilize the Create gallery button. After tapping on it, you’ll see the window, where the only field you’ll need to fill is the gallery name. Use the button Create to finish the process.
With all the created Custom Galleries, you can process the next changes:
* Rename the gallery
* Hide or unhide the gallery
* Delete the gallery
You can also delete or set the galleries as visible or hidden via the bulk editing.
### Main Theme App Block Status
This section allows you to see whether the Custom Galleries are enabled or disabled on your Theme.
In case the Custom Galleries are enabled, there is an option to review which exact templates they are added to.
Via the “Add to another template” feature, you can easily select from the drop-down list the needed template and add the gallery to more templates or to the first one.
### Editing the Custom Gallery
To redact the specific Custom Gallery, you navigate to the respective gallery that you’d like to edit.
After clicking on it, you’ll be redirected to the page with the advanced functions.
On this page, you can review the photos assigned to that specific Custom Gallery by each of the statuses:
* All
* Pending
* Approved
* Rejected
#### Sort the photos in the gallery
To change the order in which the photos are displayed in this gallery, click the sorting icon in the top right corner of the photo list:
Then choose one of the sorting options:
* **Newest first** — the most recently added photos appear first.
* **Oldest first** — the earliest added photos appear first.
* **Manual** — arrange the photos in your own custom order.
* **Global** — follows the default sorting order from the [Settings page, Content Moderation tab](https://docs.customer-photo-uploader.app/user-manual/app-pages/settings/content-moderation); the current global value is shown in brackets (e.g., "Global (newest)").
The selected order defines how the approved photos appear in this gallery on your store as well.
#### Upload photo
This button on the Custom Galleries page is utilized in the same way as on the Photos page. [Read more about it here.](/user-manual/app-pages/photos#upload-photo)
However, there is one additional option - to add the photo from the already uploaded. To do this, use the **Choose from existing** button.
{% hint style="info" %}
In case you uploaded the photo to one Custom Gallery and would like to add it also to another, use the **Choose from existing** button on the second Custom Gallery page or via the **Manage galleries *****\[Link to the Assign the photo to the gallery block on the Photos page]*** button on the Photos page.
{% endhint %}
#### Change the status of the photo
In the Customer Photo Uploader application, the photo can have different statuses, such as:
* Processing
* Pending
* Rejected
* Approved
[Learn more information on each status and how to change them on this page. ](/user-manual/app-pages/photos#change-the-status-of-the-photo)
#### Assign the photo to the gallery
Use the **Manage Galleries** button to assign a specific photo to any of your Custom or Product Galleries.
This feature provides the same editing option as on the Product Galleries page. To see the detailed overview,[ please follow this link](/user-manual/app-pages/photos#assign-the-photo-to-the-gallery).
Additionally, on the page dedicated to a specific Custom Gallery in the Customer Photo Uploader, you can perform [SEO image data editing](/user-manual/app-pages/photos#rename-the-photos-title-and-the-files-name), [link products to the photo (Shoppable)](/user-manual/app-pages/photos#link-products-to-the-photo-shoppable), [manage the image description, utilize the customer's email](/user-manual/app-pages/photos#delete-the-photo), [delete the photo](/user-manual/app-pages/photos#delete-the-photo)***,*** and [view the photo in Files](/user-manual/app-pages/photos#view-the-photo-in-files).
An advanced photo management option on a Custom Gallery page is the ability to **remove a specific photo from that gallery**. Please note that the photo will not be deleted permanently. You can still find it on the Photos page and assign it to another Product or Custom Gallery if needed.
### FAQs about the Custom Galleries page How do Custom Galleries differ from Product Galleries?
Custom Galleries are not linked to a specific product and can be created for any page (e.g., “Home Page Gallery” or “Summer Promo”). Product Galleries, on the other hand, are tied to individual products and display photos only on those product pages.
What do the statuses “Hidden” and “Visible” mean on a gallery?
A **Visible** gallery is available for you to choose in the Customize mode of your Theme editor, and therefore can be shown on your store or designated page, while a **Hidden** gallery is not displayed to customers. You can toggle these statuses individually or through bulk editing.
Will deleting a photo from a Custom Gallery remove it from the app completely?
No. Removing a photo from a Custom Gallery only unlinks it from that gallery. The photo will remain in the app library and can be added to other Custom or Product Galleries at any time.
# Plans
Manage your Customer Photo Uploader subscription: compare Development, Basic, and Grow plans, switch billing between monthly and annual.
The Plans Page allows you to manage your subscription plan for the Customer Photo Uploader app. Here, you can review available plans, compare features, and choose the one that best suits your store’s needs.
At the top of the page, you can toggle between **Monthly** and **Annual** billing. Annual subscriptions provide additional savings, including a discount and extra free months.
### Available Plans
#### Development Plan
* Completely free for the development stores, it can be chosen without any additional approvals.
* Free for the stage stores, a request via Support is needed.
* Maximum of the app features are included.
{% hint style="success" %}
**Best for:** Contractors, developers, or store owners in a period of testing the best-fitting functionality for their own or their client’s store.
{% endhint %}
#### Basic Plan
* Provide quite a large photo capacity - 500 elements, and some customization options.
* Supports dedicated galleries for each product, allowing customers to showcase photos directly on product pages.
* Allows 2 custom galleries for different sections of your site.
* Accommodates many photos within each gallery - 50, suitable for stores with active customer engagement.
{% hint style="success" %}
**Best for:** Small to mid-size shops that want to build customer trust and start displaying social proof with customer photos.
{% endhint %}
#### Grow Plan (Recommended)
* Includes everything from the Basic plan, with higher limits for both total photos - 1000, and per-gallery photos - 100.
* Enables the creation of 5 custom galleries across your site, perfect for campaigns, collections, or seasonal highlights.
* Designed for brands that handle a large volume of customer content and want more flexibility in showcasing it.
{% hint style="success" %}
**Best for:** Growing brands and larger stores that want to maximize customer photo engagement across their website.
{% endhint %}
### How to Change Your Plan
1. Go to the Plans Page in the Customer Photo Uploader app.
2. Review the available plans and their features.
3. Choose the respective length of the plan (Monthly or Annually).
4. Click Choose Plan under the option you’d like to activate.
5. Enter your billing data and proceed with the payment.
6. Click the Approve button to finish the transition.
7. Your new plan will be applied immediately, and features will be unlocked accordingly.
{% hint style="info" %}
You can upgrade or downgrade at any time. Switching to a higher plan instantly unlocks new features, while moving to a lower plan will reduce the available limits after the current billing cycle.
{% endhint %}
### Benefits of Upgrading
* **More customer photos**: Showcase more content from your shoppers.
* **More galleries**: Create dedicated or custom galleries for different parts of your site.
* **Stronger trust signals**: Display authentic customer content to boost credibility.
* **Scalability**: Plans grow with your business needs, from small shops to large-scale operations.
### Need help?
Here, you can choose the most convenient option for you to receive assistance with the Customer Photo Uploader. We care about our clients, so there are 2 variants:
* **Help Center & Documentation** - review the detailed instructions, read the FAQ, and find the answers to your questions without outreach.
* **Contact Support** - get help from our Support Team, which is always happy to hear from you.
### FAQs about Plans page Can I switch back to the Legacy Basic plan if I upgrade?
No, once you move to a new plan, you cannot return to the Legacy Basic plan. That plan is outdated, and our current plans will bring you much more value, so don’t be afraid of switching!
If I downgrade my plan, what happens to my extra galleries or photos?
It will not be possible to change the plan to the lower one in case you’re exceeding the limits for the photos or the galleries. To downgrade the plan, you’ll need to reduce you’re usage of the limits by deleting the photos or the galleries.
Does the app automatically update my billing when I switch plans?
Yes, Shopify manages billing automatically. Your subscription will be adjusted at the time of the change.
Can I use the Development plan after already starting the Trial Period on any of the paid plans?
Yes, before you were charged for the Basic or Grow plan, you can switch to the Development plan (in case your store is eligible for that) absolutely for free.
What happens after my store transitions to a production one and I’m on a Development plan?
Your access to the app’s functionality will be stopped until you choose the Basic or Grow plan for future app utilization. The photos and galleries won’t be deleted, but they also won’t be shown on your store’s website until the paid subscription starts.
# Settings
Here you’ll find everything you need to adjust and configure the Customer Photo Uploader app. We’ll keep updating this section as new features are added. Stay tuned!😉
# Gallery translation
Translate and edit every customer-facing text in your photo gallery: widget titles, upload form, and error messages, for any store language.
#### Main Configuration
* **Enable Translations:** This toggle switch activates the translation feature. When **On**, you can edit all widget text for any language active in your store. You can also manage these texts directly within your Shopify translation apps (like Shopify Translate & Adapt).
* **Language:** This dropdown menu lets you select which language you want to edit. The "Primary" language is selected by default.
#### Edit Text
This block provides an option to redact various fields that your customers will see when interacting with the Customer Photo Uploader galleries. It is organized into several tabs:
* **Gallery Widget:** Customize text related to the main gallery display.
* **Dropzone:** Settings for the file upload area.
* **File Errors:** Customize messages shown for file-related errors (e.g., file too large, wrong format).
* **Form Errors:** Customize messages for errors in the submission form.
**Gallery Widget Fields**
Under this tab, you can change the following text elements:
* **Title:** The main heading displayed above the gallery.
* **Title (Empty Gallery):** The heading displayed when the gallery has no photos yet.
* **Subtitle:** The descriptive text shown below the title.
* **Subtitle (Empty Gallery):** The descriptive text shown when the gallery is empty, prompting the first upload.
* **Upload Button:** The text on the button used to initiate an upload.
For each text field, you have basic formatting options as **Bold** and *Italic.* Also, it’s possible to choose the Heading size.
{% columns %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% endcolumns %}
**Dropzone Fields**
This tab allows you to customize all text related to the file uploader pop-up, including the upload states, form fields, and error messages.
{% columns %}
{% column width="50%" %}
* **Drag & Drop Title:** The main heading for the drag-and-drop upload area.
* **Dropzone Prompt:** The instructional text inside the uploader, which often indicates what file types are accepted. The `{file_type}` variable will be replaced dynamically.
* **File Type Error Title:** The title shown when a user tries to upload a file of an invalid type.
* **Confirm Title:** The text for a confirmation prompt (e.g., "Confirm" button).
* **Fill Form Title:** The heading that prompts the user to fill in details (like email or description) after selecting a file.
* **Uploading Title:** The status text displayed while a file is actively uploading.
* **Complete Title:** The status text is displayed once the upload is successful.
* **Separator Text:** A small piece of text used to separate two different actions, such as the drag-and-drop area and the manual upload link.
* **Upload Manually Link:** The text for the link that allows users to click and browse their device for a file to upload.
* **Upload Selected File Text:** Text shown next to the name of the file the user has selected, prompting them to proceed.
* **Change Photo Link:** Text for the link that allows a user to remove the selected file and choose a different one.
* **Change Your Photo Link:** Text for the link that allows a user to change the already uploaded photo
{% endcolumn %}
{% column width="50%" %}
* **Close Popup Link:** Text for the button or link that closes the uploader pop-up window.
* **Allowed File Types:** Informational text displaying the permitted file types. The `{file_type}` variable is used.
* **Maximum File Size:** Informational text displaying the file size limit. The `{file_size}` variable is used.
* **Uploaded Message:** The success message that is shown to the user after their photo is fully uploaded and submitted.
* **Upload Button (Dropzone):** The text for the primary "Upload" button within the pop-up.
* **Upload More Button:** The text for the button that allows a user to upload another photo after a successful submission.
* **Email Input Label:** The label for the field where users enter their email address.
* **Email Input Placeholder:** The example text shown inside the email field before the user types.
* **Description Input Label:** The label for the text area where users can add a description or caption for their photo.
* **Description Input Placeholder:** The example text shown inside the description field.
* **Privacy Policy Checkbox:** The agreement text displayed next to the privacy policy checkbox. This field includes formatting options (**Bold**, *Italic*). Also, it’s possible to choose the Heading size.
{% endcolumn %}
{% endcolumns %}
**File Errors**
This section lets you customize the error messages that appear during the file upload process when something goes wrong with the file itself.
* **General File Error:** A generic error message shown for a general file-related issue.
* **File Size Error:** The primary error message is displayed when a user attempts to upload a file that exceeds the size limit.
* **File Size Error (Details):** A detailed message that specifies the maximum allowed file size. This field uses the `{file_size}` variable to dynamically insert the size limit.
* **File Type Error:** The primary error message displayed when a user attempts to upload a file of an unsupported type.
* **File Type Error (Details):** A detailed message that specifies the allowed file types. This field uses the `{file_type}` variable to dynamically list the valid types.
* **File Number Error:** The error message is shown if the user tries to upload more files than the allowed limit (e.g., trying to upload two files when only one is permitted).
* **No File Error:** The error message shown if the user tries to submit without selecting a file first.
**Form Errors**
This section lets you customize the error messages related to the data entry fields in the submission form (like the email or description fields).
* **Email Format Error:** The error message is displayed when the text entered in the email field is not a valid email address.
* **Empty Field Error:** The error message is shown when a user leaves a required field (like 'Email' or 'Description') blank.
* **Unknown Error:** A generic error message is displayed if an unexpected or non-specific error occurs during the submission process.
#### Default Text
This section on the right side of the page serves as a helpful reference. It displays the **original, default text** for each field in the "Edit Text" section. This allows you to see what the text was before you made any changes or to copy it back if you want to revert easily.
{% columns %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% endcolumns %}
# Email notifications
Set up email notifications from Customer Photo Uploader: choose the recipient address, system updates, and summary reports on uploaded photos.
The **Notification Settings** section allows you to manage all email notifications sent from the **Customer Photo Uploader** app. Here, you can decide who receives updates, what type of updates are sent, and how often they are delivered.
#### **Email Data**
This section defines the main email address where all app-related notifications will be sent.
* **Email address for notifications**\
\
Enter or update the email address you want to use for receiving notifications from the app. For example, you can enter your team’s shared inbox or a specific manager’s email address. By default, the Store owner's email is set up.
{% hint style="success" %}
You can change this address at any time if your communication channel changes.
{% endhint %}
#### **System Notifications**
These notifications keep you informed about system-related updates from the Customer Photo Uploader app, such as new feature announcements, additional assistance, or important service alerts.
* **Enable system notifications:**
* When **ON**, you’ll receive all system updates directly to your email.
* When **OFF**, you’ll stop receiving app-wide notifications, which may cause you to miss news or important updates about the app’s performance.
{% hint style="success" %}
This setting is recommended to **keep enabled** so your team remains informed about product changes and improvements.
{% endhint %}
#### **Summary Notifications**
> **Grow plan features**
Summary notifications provide regular reports about your galleries’ activity and customer photo uploads.
* **Uploaded photos notifications** \
\
When enabled, you’ll receive an email summary that includes the overall number of the uploaded photos per the Product and the Custom galleries' types. It helps you understand engagement trends and gallery performance.
You can choose how often to receive these summary emails:
* **Daily** – get a quick update every day.
* **Weekly** – receive a summary once per week.
* **Monthly** – receive a report at the end of each month.
{% hint style="success" %}
This is particularly useful for tracking customer activity and measuring participation over time.
{% endhint %}
* **Enable the auto-approve notifications** \
\
If your store uses the **auto-approve** feature, which automatically approves uploaded photos, this section allows you to track its performance through email updates.\
\
You can choose how often to receive these summary emails:
* **Daily**
* **Weekly**
* **Monthly**
{% hint style="info" %}
This setting will become visible only when you enable the Auto-approve feature in the [Content Moderation](/user-manual/app-pages/settings/content-moderation) tab.
{% endhint %}
# Content moderation
Control how customer photos go live: approve each upload manually or enable auto-approval to publish photos to your galleries instantly.
This page allows you to control how photos uploaded by your customers are handled, giving you the choice between automatic publishing or manual review.
By default, the manual photo management is available for every Customer Photo Uploader client. To utilize the Automatic photo approval functionality, the store's plan is supposed to be **Grow.**
#### Automatic photo approval
This section allows you to enable the automatic publishing of the uploaded photos to your galleries by your customers. It saves your time and provides an opportunity to focus on other important business processes.
**Enable the auto-approval**
* When **ON**, all photos uploaded by your customers will be automatically published to your store's galleries straight away, skipping the moderation step.
* When **OFF**, all submitted photos will be held for manual review. You will need to approve each photo from the moderation queue before it appears in your public galleries.
{% hint style="success" %}
After turning on the photos' auto-approve function, make sure to also enable the summary email notifications about this feature's performance in the [Email Notifications](/user-manual/app-pages/settings/email-notifications) tab.
{% endhint %}
On the [Photos page](/user-manual/app-pages/photos), we've defined the manually approved photos with the **Approved** status and the automatically approved with the **Auto-approved.** These statuses let you filter more easily which you need to review in case of any suspects, and which have already been approved by you or your team manually.
### Upload data settings
This setting allows you to view and manage more data about the uploaded photos in your Admin part of the application. It includes the information from the Description and Email fields that your customers fill out while uploading the photo.
After turning the toggle on and saving the changes in the top bar, you can return to the Photos or Galleries pages, where you'll see a new option of the info shown for you about the particular image.
Read more about further interaction with the SEO Data and Upload Data fields [here.](/user-manual/app-pages/photos#delete-the-photo)
### Shoppable settings
This section allows you to turn your galleries into a shoppable experience, guiding buyers to the exact products featured in your photos so they can easily buy them.
**Enable Shoppable tab in admin**
* When **ON**, a "Shoppable" tab appears in your photo listings on the Photos, Product Galleries, and Custom Galleries pages. There, you can link products to each image (up to 4 products per photo) using the native Shopify product selection window.
* When **OFF**, the Shoppable tab is hidden in your admin.
The Shoppable functionality is available on all Customer Photo Uploader plans.
Once the products are linked, they appear in the lightbox on your storefront when a customer opens the photo. By default, the Shoppable gallery is displayed on the right side of the photo. You can change its position or disable it in your Theme editor settings. [Read more about it here.](https://docs.customer-photo-uploader.app/user-manual/getting-started/gallery-widget-configuration#shoppable-gallery)
### Photo sorting order
This setting defines the default order in which approved photos are displayed in your galleries.
You can choose between the two options:
* **Newest first** — the most recently added photos appear at the beginning of each gallery.
* **Oldest first** — the earliest added photos appear first.
The selected order applies to all your galleries at once. If you'd like to arrange photos differently in a specific gallery, you can override the global order on that gallery's page, including the Manual mode for your own custom arrangement.
# Integration
Connect Customer Photo Uploader with Shopify Flow: build custom notification workflows triggered by photo uploads and approvals.
On this page, you can review which other Shopify applications the Customer Photo Uploader application can be connected to, bringing more value to your store.
[Shopify Flow](https://apps.shopify.com/flow) is the first application that can be integrated with the Customer Photo Uploader.
#### Notifications Integration with the [Shopify Flow](https://apps.shopify.com/flow)
The Customer Photo Uploader offers some notification options in the[ Email Notifications tab](/user-manual/app-pages/settings/email-notifications) of the Settings page. Some of those notifications can be utilized by every client, but some extended notifications are only for the clients with the **Grow plan.**
Nonetheless, to allow our clients to stay tuned with their galleries' performance, we've created options to build your own notifications flow in the[ Shopify Flow](https://apps.shopify.com/flow) app.
#### The flow-building instructions
{% hint style="info" %}
In the example instructions, we show only one trigger and one condition option, as it's general for all others, and you can follow the same steps, just using the trigger and condition that suits your needs.
{% endhint %}
1. Install the [Shopify Flow](https://apps.shopify.com/flow) application from the Shopify App Store if it's not on your store yet.
2. Open the application and push the "Create workflow" button.
3. Use the "Select a trigger" button.
4. From the apps list on the left, choose GWA: Customer Photo Uploader application.
5. We provide 2 trigger options:
1. CPU Photo Approved - each photo approval in the app will trigger the flow.
2. CPU Photo Uploaded - Each uploaded photo on the gallery will trigger the flow.
Choose the needed option for your flow, for example, CPU Photo Approved.
6. Tap on the "+" icon near the Trigger block to add a Condition or an Action straight away.
{% columns %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% endcolumns %}
7. If your flow requires a condition, you can choose it from the list that opens via the "Add a variable" button.
8. Choose the variable, for instance, `customerEmail.`
9. For example, if you only want to receive notifications about the approved photos that were uploaded, with emails left in the submission form.
10. When the Condition is set up, you can continue with choosing an Action. Tap on the "+" icon near the Condition block to add an Action.
11. In the Search field, write the word "email" to more easily locate the needed trigger. The one you're looking for is **Send internal email**.
12. Fill in all the necessary fields.
13. After revising the flow and its correction, turn it on.
# Legacy Themes Mode
This page explains how to ensure Customer Photo Uploader galleries work correctly on older Shopify themes that do not support Online Store 2.0 (OS 2.0) features like App Theme Blocks. By using **Legacy Theme Mode**, you can still display customized galleries on your site using a simple code snippet and **App Embed Blocks**.
### Main Configuration
Navigate to the [Settings page](https://docs.customer-photo-uploader.app/user-manual/~/revisions/9v7ePcmfNjvZqJ36WLM6/app-pages/settings) in the application, Legacy Theme Mode tab.
**Enable Legacy Theme Mode:** This toggle switch activates compatibility for older themes.
* **When On:** Standard **App Theme Blocks** are disabled, and global **App Embed Blocks** are activated. This mode allows you to manually place galleries using a code snippet.
* **When Off:** The app operates in standard OS 2.0 mode using App Theme Blocks.
{% hint style="info" %}
**Important Note:** If you enable this mode on a theme that supports OS 2.0 and already has active App Theme Blocks, those blocks will disappear from your storefront. A confirmation modal will appear to prevent accidental activation.
{% endhint %}
### Installation Steps
Setting up the Customer Photo Uploader gallery on a legacy theme involves a hybrid approach: inserting a small piece of code and configuring global blocks.
#### 1. Add Code Snippet
To tell the app where to display your gallery, you need to add a specific HTML tag to your theme's code or page content:
* **Code to copy:** ``
* **Where to place it:** Insert this tag into your Liquid files (e.g., `index.liquid`, `product.liquid`) or via the "Custom HTML" block in your page editor, exactly where you want the gallery to appear.
#### 2. Enable Embed Blocks
Unlike standard blocks that you drag and drop, Legacy Mode uses global switches. Navigate to your **Shopify Theme Customizer** -> **App Embeds** and enable:
* **CPU - Product Gallery:** Controls settings for all galleries on product pages.
{% hint style="info" %}
Note: If you have already added `` to your theme code, you will immediately see a preview of this block in the Theme Customizer on the corresponding page.
{% endhint %}
* **CPU - Custom Gallery:** Controls settings for all other galleries (Home page, About Us, etc.).
#### 3. Theme Scanning & Mapping
Once the code is inserted, you need to link specific templates to your galleries.
**Scan Theme:** Click this button to let the app automatically search your `.liquid` files for the gallery tag. If found, the app will automatically create a connection (e.g., linking your Home page template to your Home gallery).
**Manage Mappings:** This table shows all active connections between your theme templates and CPU galleries.
* **Automatic Mappings:** Results found by the "Scan Theme" tool.
* **Manual Mappings:** If you added the code via the Shopify Admin (Custom HTML blocks) or if the scanner missed it, use the **"Add Mapping"** button to manually select a Template and the corresponding Gallery.
### Block Settings
Since Embed Blocks act as global switches, the settings you configure within the Theme Customizer (layout, colors, text) will apply to **all** galleries of that type across your store.
* **Product Gallery Settings:** Apply to the gallery of the currently viewed product.
* **Custom Gallery Settings:** Apply to specific galleries mapped to non-product templates.
### FAQ about Legacy Theme Mode Will enabling Legacy Mode slow down my store?
No. We use a lightweight JavaScript "injection" method. The script only runs after your main page content has loaded, ensuring that your customers' experience remains fast and stable.
I’ve added the code and enabled the block, but the gallery is still not appearing. What’s wrong?
Please check the following:
1. Is the **Enable Legacy Theme Mode** toggle switched **ON** in the app settings?
2. Is the corresponding **App Embed Block** (Product or Custom) toggled **ON** in your Shopify Theme Customizer?
3. Is the ID in your code snippet exactly ``? Even a small typo will prevent the gallery from loading.
4. Or reach out to our Support Team at for personal assistance with the application setup.
What happens to the code if I uninstall the app?
The `
` tag you added will remain in your theme code, but it will be empty and invisible to your customers. You can safely remove it from your liquid files at any time.
# Privacy policy
How the Customer Photo Uploader app collects, uses, and shares personal information, including data retention and GDPR rights.
Customer Photo Uploader "the App" provides the ability to manage photos of products made by customers "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
### Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
\- Your store’s contact information\
\- Information about your products and collections\
\- Information about your themes (theme ID, theme name)
Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:\
Information about individuals who upload photos via the App, such as their IP address, e-mail, photo description, and the number of interactions with photos uploaded via the App
We collect personal information directly from the relevant individual through your Shopify account.
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:\
Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services.
### How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:
### SHARING YOUR PERSONAL INFORMATION
We will share your Information with our service providers who help us operate the App. Our service providers are authorized to use your Information only as necessary to provide us with their services and not for their own purposes. We do not sell your Information to third parties.
\
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
### Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe to Canada and the United States.
### Data retention
We retain information for 6 months after the moment you uninstall the App unless and until you ask us to delete this information.
### Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices, or for other operational, legal, or regulatory reasons.
### Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at .
# Pricing
Compare Customer Photo Uploader plans for Shopify: free Development plan, Basic from $4.99/month, and Grow for brands with more UGC photos and galleries.
Let’s get you started with Shopify Customer Photo Uploader App
✔️Dedicated gallery for each product ✔️ 2 additional custom galleries for any page ✔️Masonry, Slider & Grid Layouts ✔️Shoppable Gallery ✔️ Set up notifications using Shopify Flow ✔️ Showcase up to 500 photos
✔️ 5 additional custom galleries for any page ✔️ Get email recaps of uploaded images
✔️ Showcase up to 1000 photos
{% columns %}
{% column %}
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{% column valign="middle" %}
### Expand Your Store With Customer Photos
Get an extra photo gallery for your products from\
the customer perspective.
Guides
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